Frequently Asked Questions
About visiting Conner Prairie
What happens if I’ve lost or forgotten my tickets?
For tickets purchased through the ISO Box Office will be happy to reprint your ticket for you. You can call at 317.639.4300 and have them resend it, or you can go to the Box Office to pick up your ticket.
Ticket vouchers purchased for any Kroger Symphony on the Prairie concert that have been lost or forgotten at home cannot be reprinted on site at the Conner Prairie Box Office. New tickets will need to be purchased to allow entry into the amphitheater.
What is a Value Pack?
A Value Pack is a bundle of 10 vouchers that are to be redeemed for date-specific tickets. Value Pack Vouchers can be redeemed by calling the ISO Box Office at 317.639.4300, in person at the ISO Box Office, or online (insert link for voucher redemptions).
Can I use my Value Pack Voucher to enter the gate?
No, you can not use the voucher to enter the amphitheater gate. You will need to redeem the voucher before entering the gates.
Can I purchase Symphony on the Prairie tickets at Kroger?
How do I redeem/exchange my Kroger SOTP voucher?
How will I know if the show is canceled?
Concert cancellations due to weather are reported via the ISO’s weather hotline at 317.758.SOTP, Facebook page and Twitter feed. “Like” the ISO on Facebook and follow @Indy_Symphony on Twitter and Instagram for up-to-date concert information. You can also download the CBS4 Weather Authority app for live radar and weather alerts in your area.
What happens if it rains?
Bring your rain gear! The ISO and its guest artists make every attempt to perform, even in rainy weather. In the event of severe weather that might cancel a concert, we will invite you back. Rain checks will be distributed and will admit ticketholders for lawn seating to any remaining Kroger Symphony on the Prairie concert. Replacement table seating is arranged through the Hilbert Circle Theatre Box Office and is subject to availability. Valid rain checks will be confirmed the day after the cancellation on our website.
Symphony on the Prairie has a no refund policy on all events. If a concert is canceled, tickets can be used for a future summer performance, and any table, parking, or ISO Sunset Lounge purchases can be exchanged into a future concert.
On concert days, call the ISO weather hotline at 317-758-SOTP (7687)
Visit our Facebook, Instagram, or Twitter page for active updates each night!
**Kroger Symphony on the Prairie has a no refund policy on all events. If a concert is canceled, tickets can be used for a future summer performance, and any table, parking, or ISO Sunset Lounge purchases can be exchanged into a future concert.**
How much is Parking?
Free parking is available, however, Premium Parking—providing easy-access parking—is available for individual concerts. Prices vary from $20 to $50. If purchasing Premium Parking for 10 or more performances, reserved parking passes are only $25 per performance.
Is it Handicap Accessible?
Accessible parking is available with golf cart transportation to and from the gates. Unfortunately, the golf carts are not allowed to transport any further than the perimeter gates. If further accessibility assistance is required to navigate the grounds a wheelchair can be requested.
Bring a wagon or a rolling cooler. If neither is available, the Boy Scouts have wagons to help you move things from your car pre-concert.
Is Catering Available?
Groups of eight or more with rented tables or lawn seating can order “green sack” dinners – a casual, simple meal in a recycled paper sack. Green sack dinners must be pre-ordered directly through MBP Distinctive Catering by noon the Wednesday prior to a concert by calling 317.636.4444.
Can I Rent the Facilities?
For larger groups requiring a private area, call Conner Prairie to rent one of three picnic pavilions. The sales and catering team will help secure the right pavilion for your group size and coordinate meal and beverage servicing. Contact Conner Prairie at 317.214.4495 for details. Pavilion rentals require catering from Conner Prairie.
What Should I Bring?
Feel free to bring your own food, drink (including alcoholic beverages), lawn chairs and blankets. Food vendors are on site and concessions are sold at all concerts – including beer and wine.
Here are some other recommendations from fans:
- Bring a chair or picnic blanket.
- Bring a wagon or a rolling cooler. If neither is available, the Boy Scouts have wagons to help you move things from your car pre-concert.
- Picnic-style foods are the best kind! Some suggestions are: wine, cheese, crackers, baguettes, frozen grapes, croissants, etc.
- Bring a vinyl tablecloth to place under the blanket you’re sitting on to eliminate dampness. It can also double as a cover for any unexpected rain.
- Have trash bags ready for when you’ve finished eating, and bring a flashlight in case it’s too dark to check the area where you’re sitting.
What Can’t I Bring?
We do not allow large tables, tents, canopies, pets, hammocks, grills, tiki torches, sparklers, drones, firearms, weapons, fireworks, illegal drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, or irritants (e.g. artificial noisemakers) onto the premises. Large umbrellas may be prohibited. Smoking, including e-cigarettes and vaporizers, permitted in designated areas only.